How to claim
If you need to make a claim on your travel insurance policy, please obtain a claim form no later than 31 days after the event by telephoning the claims company named in your policy document.
Travel Insurance Claims
Our travel insurance policies are arranged and administered by UK Underwriting Limited and is underwritten by a panel of insurers including Norwich Union and Primary Insurance Company Limited.
UK Underwriting Limited and Primary Insurance Company Limited are both members of the Primary Group. For further details please visit www.primary-group.com or write to Primary Insurance at the address on the contact us page.
If you need to make a claim, please obtain a claim form no later than 31 days after the event by:
Telephoning Travellers Protection Services Claims Service on 08707 744 199
Writing to Travellers Protection Services Claims Service, 1 Prince of Wales Road, Norwich, Norfolk, NR1 1AW
When returning the claim form, please include all relevant documentation. Please send originals – not photocopies (keep copies for your records). For all claims you will need to send your original insurance certificate and your original holiday booking invoice.