Privacy Policy

Security Policy

Primary takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

Marketing Consent

Primary has adopted the following procedure in gaining your consent to be placed on its marketing lists.

When you first make an enquiry or buy a product from a Primary Group company, you consent to receiving marketing about other products and services from us. Your details are placed on our marketing list for the group.

You can opt-out of marketing by emailing enquiries@primaryinsuranceonline.com

You will be given an opportunity to opt out of further marketing on every subsequent communication.

When you receive a marketing email we may track which links you click on and the areas of our website that you visit. This will enable us to better understand your needs and ensure any other information we send better.

Data Protection Statement

We will collect personal data as provided to us during the travel insurance quotation process, which you agree to supply us as accurate. We will also collect personal data from other parts of the online insurance service as required to issue you with the insurance policies purchased. We use cookie technology to collect anonymous information such as number of visitors to the website, but it is purely statistical and cannot be used to identify any individual user.

We will only use the personal information we collect:

  • in the normal course of our business to provide the products and services you have requested to identify you when you contact us;
  • to build up a profile of your insurance requirements to determine if we can offer you a better service or more relevant products;
  • to send you renewal notices by e-mail or post when relevant for credit assessment;
  • for statistical analysis, including automated techniques and to monitor and analyse our business.

We will only disclose the personal information we collect to:

  • our agents and sub-contractors to issue and administer your policy or claims and to conduct our business;
  • the parties involved in the underwriting of your policy;
  • for debt tracing or fraud prevention if required or compelled to do so by law.

Your Policy

Unless specified to the contrary, your Policy is governed by English law and, where appropriate, European Law.

This text is not a substitute for your Policy. Please read your Policy Document carefully.

About Secure Socket Layers (SSL)

When you are browsing on a genuine SSL server, you will see a small padlock icon on your browser.

You can view the Security Certificate by double clicking on the padlock. It is always worth doing this to check that the certificate hasn’t expired.

Your computer enters the secure area of the site and creates an encrypted link between your computer and our server.

This encrypts all information passed between the two computers, preventing anyone else from reading or changing the information as it travels through the internet.

Cookies

“Cookies” are small text files that store basic information that a web site can use to recognise repeat site visits, e.g. recall your Name and Address if this has been previously supplied. We may use this to track behaviour and compile data in order to improve our web site, target advertising and assess general effectiveness of such advertising.

Most browsers allow you to turn off the cookie function. Turning off cookies may mean that certain services such as discounts or previous registration identification cannot be provided.

How to accept cookies

Netscape Communicator 8.0

On your task bar, click:

  1. from the Tools menu, select Options, and then open the Site Controls panel
  2. on the Sites List tab, select the Master Setting (trust level) want to change
  3. in the Web Features section, the default setting is Allow cookies, but you can change this.

Internet Explorer 6.0

  1. Choose Tools
  2. Then Internet Options
  3. Click the Privacy tab
  4. Move the slider to select the level of privacy you prefer, or click on Advanced for customised settings.

Internet Explorer 7.0

  1. Choose Tools
  2. Then Internet Options
  3. Click the Privacy tab
  4. Then Cookies
  5. Move the slider to select the level of privacy you prefer, or click on Advanced for customised settings.

Internet Explorer 8.0

  1. Choose Tools and then Internet Options
  2. Click the Privacy tab
  3. Move the slider to choose your preferred settings.

For more specialised cookie settings click on Advanced, check the ‘Override cookie handling’ button and modify the settings to suit your requirements.

FireFox 1.0, 2.0 and 3.0

  1. Choose Tools
  2. Then Options
  3. Click the Privacy icon
  4. Within the Cookies section of the tab, tick the check box which states Accept cookies from sites.

Google Chrome

  1. Click on the Tools menu and select Options
  2. Click the Under the Hood tab and locate the Security section
  3. In the Cookie settings drop-down menu, choose your preferred settings

Google Chrome allows all cookies by default, but you can restrict the behaviour of first-party and third-party cookies or even block them completely.

Click on the Close button when you have finished.

Safari 2.0 (Apple Macintosh)

  1. Click on the Safari menu
  2. Click on Preferences
  3. Select the Security tab
  4. There is a cookie section that allows you to block or accept cookies

How to delete cookies

Netscape Communicator 8.0

On your task bar, click:

  1. from the Tools menu, select Options, and then open the Site Controls panel
  2. in the Privacy panel, display the Cookies category (double-click on it if it’s not already open)
  3. click the View Cookies button. The Stored Cookies window opens with a list of all the cookies stored on your computer
  4. select one or more cookies and click Remove Cookie, or click Remove All Cookies.

Internet Explorer 6.0

  1. In Internet Explorer, on the Tools menu, click Internet Options
  2. On the General tab, click Settings, and then click View Files
  3. Select the cookie you want to delete, and then, on the File menu, click Delete

Internet Explorer 7.0

  1. In Internet Explorer, click the Tools button, and then click Internet Options
  2. On the General tab, under Browsing History, click Settings
  3. Click the View Files button
  4. Click the Name column heading to sort all the files alphabetically and then scroll down until you see files that begin with the prefix Cookie. All cookies will have that prefix, and they usually contain the name of the website that created the cookie
  5. Right-click the cookie you want to delete, click Delete, and then click Yes
  6. Close the window that contains the list of files, and then click OK twice to return to Internet Explorer.

Internet Explorer 8.0

  1. Click Safety on the Command bar
  2. Select Delete Browsing History
  3. Select the option for cookies and click Delete

Alternatively, Internet Explorer 8’s new InPrivate browsing feature allows users to browse the internet without recording information from visited sites (including cookies). To use InPrivate mode:

  1. Click Safety on the Command bar
  2. Select InPrivate Browsing

FireFox 1.0, 2.0 and 3.0

  1. In Firefox, click the Tools button, and then click on Options
  2. Now click on the Privacy tab and click on Show Cookies button
  3. To remove a cookie from the list, select it and click Remove Cookie
  4. To remove a site’s cookies, select the site and click Remove Cookie(s)
  5. To remove all cookies, click Remove All Cookies.

Google Chrome

  1. Click on the Tools menu and select Options
  2. Click the Under the Hood tab and locate the Security section
  3. In the Cookie settings section, click the Show cookies button
  4. Select Remove all to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the Clear browsing data option in the Tools menu)

To delete a specific cookie, simply select the website that set the cookie from the list and click on Remove.

Click on the Close button when you’ve finished

Safari 2.0 (Apple Macintosh)

  1. Click on the Safari menu
  2. Click on Preferences
  3. Select the Security tab
  4. Click the Show Cookies button
  5. Select an individual cookie from the list and click the Remove button
  6. Or to delete all cookies, click Remove All

If you are not using any of the above browsers, then you should select ‘cookies’ in the ‘Help’ function for information on where to find your cookie folder.

If you have any doubts or do not use any of the above systems please refer to www.allaboutcookies.org, which explains in detail how cookies work and how they can be managed.